Processing times
All products are personalised and handmade to order but our aim is to process your order as quickly as possible! We try to get all orders out within 1-3 working days of ordering. However please bear in mind this can increase at busy times like Christmas.
Delivery times
Your order will be securely packaged and delivered to you by Royal Mail, using Royal Mail 48 service which usually takes 2-5 days. Please bear in mind this is a delivery aim but at seasonal times like Christmas, this can be longer with delays - kindly note, we will not be held responsible for delays during transit.
Delivery cost
As well as postage costs, shipping fees include handling and packaging. We use Royal Mail as our delivery service. Standard 2nd class delivery cost of one mug is £3.49. First class delivery is also available, the cost is £5.50
Combined shipping
The delivery charge for additional mugs shipped to the same address are priced at £1.50 each. We advise you to group your items in one order, the discounted shipping will be calculated automatically in your basket. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.