Custom and personalised orders
Any mug design can be modified to feature text of your choice. In most cases you can add a name (family member / nickname), or a short message, such as who the gift is from, if required. The design will then be suitably modified to fit your text.
Please make sure your spelling is correct when sending your personalised text.
For personalised photo mugs, for the highest quality print please use the original image from your camera / mobile phone.
How long does it take to process and dispatch my order?
Our mugs are usually processed and dispatched within 2 business days from when you place your order, not including weekends or public holidays. Once dispatched, shipping within the UK usually takes 2 - 4 business days. Although the courier make all effort to deliver your item within this estimated time frame, it is not guaranteed. Any dates quoted for shipping times of orders are approximate only and we cannot be held liable for any delay in shipping however caused.
What happens if I don't supply all personalisation details needed for my order?
To avoid any delays to your order please supply all details needed for the personalisation of your item as soon as you place your order. If an order is placed and details provided are insufficient or unclear, we will contact you via your email you supplied with your order (please make sure you provided a valid email address) and ask you for the details needed. Your order will be delayed for up to 5 days as we wait for your response. If you have not responded to our efforts to reach you within that time, your item may be sent out without the personalisation details if appropriate. You will be informed if that is the case. By making a purchase from us you agree to our policy.
Shipping address
Please check carefully the address that is on the receipt for your order. It is the customer's responsibility to ensure that correct shipping address has been given with the order. Unless you notify us of change of address, we will post to the exact address attached with the order and will not be held responsible for shipping to a misspelled or incorrect address.
Privacy Policy
We do not share the data associated with your order, they are used only to fulfill your order.